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FAQ

Where can I buy a ticket?

You can buy it online on this site, through the SAIS Autolinee app, by calling our Customer Service at 091 2776999 or going to an authorized retailer.

Can I bring a pet on board?

Yes. On Sicily TPL Lines and on National Lines you can carry, upon payment of the relevant ticket, small live pets (one for each passenger) and weighing no more than 10 kg, compulsorily equipped with a health record, with the exception of guide dogs accompanied by blind passengers for whom the Law of 14 February 1974, n. 37 establishes that “the visually impaired person has the right to be accompanied by his guide dog on his trips on any means of public transport, without having to pay any ticket or surcharge for the animal”.

With the exception of guide dogs for blind passengers, animals must be placed in a special carrier (cm L30 H30 D40) to be placed on the floor, corresponding to the seat purchased for the animal, so as not to hinder the normal passage of other passengers.

On Sicily City Lines: you can carry small and medium-sized dogs free of charge as long as they are equipped with a leash and muzzle in a basket and in adequate hygiene conditions. Even cats and other small pets can travel for free as long as they are in a special carrier.

How much luggage can I carry?

You can carry free hand luggage with a maximum size of 40x30x15 cm and weighing no more than 5 kg to be placed in the appropriate hat box inside the bus.

You are also entitled to the free transport of an additional piece of luggage with a maximum size of 140 cm (length + depth + width) and weighing not more than 20 kg to be placed in the appropriate luggage compartment; only for the Sicily-Puglia service, two pieces of luggage with a maximum size of 140 cm (length + depth + width) and weighing no more than 12 kg are allowed.

On National Lines we can accept additional luggage, if space is available in the appropriate compartment and upon payment on board of a supplement as per the rates in use by traveling personnel.

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