How can we help you?

You can buy SAIS Autolinee tickets:

• online at saisautolinee.it;
• through the SAIS Autolinee App;
• by contacting Customer Service on 091 2776999;
• at LIS points;
• at authorised retailers;
• on board the bus. We recommend buying your ticket before departure through one of the other available channels. On TPL Sicilia Lines, tickets can be bought on board only if seats are available and only for single tickets. On City Bus Lines, tickets bought on board are subject to a surcharge.

The following are included in your ticket at no extra cost:

• 1 piece of hand luggage measuring up to 40 × 30 × 15 cm and weighing no more than 5 kg, to be placed in the designated spaces on board;
• 1 piece of hold luggage measuring up to 80 × 50 × 30 cm and weighing no more than 20 kg, to be placed in the luggage compartment. Hold luggage must be clearly and legibly labelled with your full name, address, phone number and journey details.

Yes, the conditions vary depending on the service.

On Sicily TPL Lines and National Lines, you can bring one small pet weighing no more than 10 kg, with its health record book and after buying the relevant ticket. The pet must travel in a carrier measuring up to 40 × 30 × 30 cm, placed on the floor at and immediately next to your seat. The carrier must not be placed on the seat, block the aisle or create a hazard for other passengers.

On Sicily City Bus Lines, you can bring free of charge:

• small and medium-sized dogs, kept on a lead and wearing a basket muzzle;
• cats and other small pets, inside a suitable carrier.

Pets must be transported in suitable hygienic conditions.