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Refunds
Can't leave anymore? No problem, in this section you can request, if required by our conditions of carriage, a refund of your travel ticket.
Complaints
We have set very strict quality standards. If you think you have received a disservice, enter this section to provide us with the details of the event.
Lost items
Lost something? Don't worry! We’re here to help. Head to this section and send us a lost item request.
Invoices
The travel document performs the function of a tax receipt. Use this section to request an invoice if necessary.
Work with us
SAIS Autolinee is always on the road, let's do the next one together! Enter this section to send your spontaneous application.
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Frequently asked questions
You can buy it online on this site, through the SAIS Autolinee app, by calling our Customer Service at 091 2776999 or going to an authorized retailer.
Yes. On Sicily TPL Lines and on National Lines you can carry, upon payment of the relevant ticket, small live pets (one for each passenger) and weighing no more than 10 kg, compulsorily equipped with a health record, with the exception of guide dogs accompanied by blind passengers for whom the Law of 14 February 1974, n. 37 establishes that “the visually impaired person has the right to be accompanied by his guide dog on his trips on any means of public transport, without having to pay any ticket or surcharge for the animal”.
With the exception of guide dogs for blind passengers, animals must be placed in a special carrier (cm L30 H30 D40) to be placed on the floor, corresponding to the seat purchased for the animal, so as not to hinder the normal passage of other passengers.
On Sicily City Lines: you can carry small and medium-sized dogs free of charge as long as they are equipped with a leash and muzzle in a basket and in adequate hygiene conditions. Even cats and other small pets can travel for free as long as they are in a special carrier.
You may carry one piece of luggage free of charge, with maximum dimensions of 50x70x80 cm and weighing no more than 20 kg, to be stored in the luggage compartment of the coach, as well as one piece of hand luggage with maximum dimensions of 40x30x15 cm and weighing no more than 5 kg, to be placed in the luggage rack inside the coach.
On National Lines we can accept additional luggage, if space is available in the appropriate compartment and upon payment on board of a supplement as per the rates in use by traveling personnel.
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