Refund requests
If covered by the Conditions of Carriage, you can request a refund for your ticket or season ticket.
- Registered users: if you purchased your ticket via the SAIS Autolinee website or app and log in to your personal account, you can request a refund yourself. The amount due will be credited to your e-wallet.
- Unregistered users: if you do not have an account, you can request a refund by completing the form below. If your refund is approved, you will receive a refund voucher for the amount due.
How it works
- Fill in the form with the required details.
- Attach any documents that may help us verify your request.
- Submit your request. You will receive a confirmation of receipt at the email address provided.
- Please wait for verification. Your request will be processed and you will receive a response as soon as possible.
