Submit a complaint

Have you experienced poor service?

If you believe you have experienced poor service, you can submit a complaint to us.

Before submitting your complaint, we recommend that you consult the Conditions of Carriage to check the rules applicable to your journey.

Passengers' rights

For information on the rights of bus and coach passengers as set out in Regulation (EU) No 181/2011, please visit the Transport Regulatory Authority’s website at:
https://www.autorita-trasporti.it/en/passengers-rights-trasporto-con-autobus/

How it works

1. Fill in the form with the required details.
2. Attach any documents that may help us verify your request.
3. Submit your request. You will receive a confirmation of receipt at the email address provided.
4. Please wait for verification. Your request will be processed and you will receive a response as soon as possible.