FAQ: frequently asked questions for travelling with SAIS Autolinee

SAIS Autolinee offers different types of tickets based on the needs of its passengers and the type of service offered.

Below, in detail, the current ticket types adopted on our Sicily TPL Lines And on National Lines

One way: This type of ticket is valid for one-way travel.

Round trip: this type of ticket is valid on the same route for two trips, one outbound and one return.

Below, in detail, the current ticket types adopted on our Syracuse Urban Lines.

Valid for 1 ride: this type of ticket, once validated, can no longer be reused.

Valid 90 minutes: this timed ticket can be used several times until the 90 minutes have expired.

Valid for 1 day: This timed ticket can be used several times up to midnight on the day of validation.

Valid for 3 days: This timed ticket can be used several times up to midnight on the third day of travel.

Below, in detail, the current ticket types adopted on our Enna City Lines.

Valid 60 minutes: this time ticket can be used several times up to the expiration of 60 minutes.

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Below, in detail, the current ticket types adopted on our Milazzo Urban Lines.

Valid for 1 ride: this type of ticket, once validated, can no longer be reused.

Valid for 1 day: This timed ticket can be used several times up to midnight on the day of validation.

You can buy it online on this site, through the SAIS Autolinee app, by calling our Customer Service at 091 2776999 or going to an authorized retailer.

Yes. Only before the scheduled departure time, after which, the ticket will be lost. On Sicily TPL Lines on the same-day round trip ticket, which includes a promotion, it is only allowed to change the schedule. A change of date is not allowed.

If you are a registered user, you can independently manage your trip from your personal area. If you are not a registered user you can call our Customer Service at 091 2776999 or go to an authorized retailer.

No. You can't change the route, but:

• if you are a registered user, you can cancel your ticket from your personal area and book a trip more suited to your new needs;

• if you are not a registered user, you can call our Customer Service at 091 2776999 who will issue a coupon allowing you to book your new trip.

Yes. If strictly necessary and in the presence of places available. To guarantee your seat, we recommend that you buy it in advance online on this site, through the SAIS Autolinee app, by calling our Customer Service at 091 2776999 or going to an authorized retailer.

No. You can also show it electronically.

The card, issued by SAIS Autolinee, identifies the passenger, allowing them to purchase bus passes.

Below is a list of all the cards provided by SAIS Autolinee by type of service.

• ‍Ordinary valid on all lines.
• Law Enforcement Confidential on Sicily TPL Lines (Air Force, Carabinieri, State Forestry Corps, Italian Army, Guardia di Finanza, Navy, State Police, Penitentiary Police and Fire Brigade).
• ERSU Enna Confidential on Sicily TPL Lines And on Enna Bus City Lines to eligible UniKore students.
• Under 20 Confidential on Syracuse Bus City Lines and Enna Bus City Lines.
• Under 65 Confidential on Enna Bus City Lines.

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Register on this site and request your SAIS Autolinee identification card from your personal area. The card, free and valid for two years, will be activated and sent to your e-mail within three working days

You can request the renewal of your card, from your personal area, starting three months before its natural expiry date. The card will be renewed within three working days and you can view it in the personal area.

No. You can also show it electronically.

You can purchase it, upon request and issue of the SAIS Autolinee identification card, online on this site, through the SAIS Autolinee app, by calling our Customer Service at 091 2776999 or going to an authorized retailer.

On Sicily TPL Lines, you can book by accessing your personal area from the SAIS Autolinee App, by calling our Customer Service at 091 2776999 or going to an authorized retailer.

Yes. It is allowed to change, unlimited times, the time and/or date of the trip, but only before the scheduled departure time, after which, the ticket will be lost.

You can change it by accessing your personal area, through the SAIS Autolinee app, by calling our Customer Service at 091 2776999 or going to an authorized retailer. The change will assign new data to the QR Code on the same, so the reservation you have can be used for on-board access.

The driver, if strictly necessary, can make the change during check-in, allowing, only in the presence of available seats, access on board. It is therefore advisable to do it in advance.

No. You can also show it electronically.

The refund of your bus ticket or pass, if due, will be recognized to you in accordance with our conditions of transport.

If you are a registered user, you can do it yourself from your personal area or from the SAIS Autolinee App.

If you are not a registered user fill out the form to provide us with all the useful data and details of your trip.

If you are not happy with any aspect of our services, we would be happy to hear your opinion, in order to make your next trip more comfortable.

‍Fill out the form to provide us with all the details of the event.

You can request the invoice at the same time as the purchase or before midnight on the same day. The invoice request received after this deadline cannot, for tax reasons, be processed.

The invoice will be sent, within 12 days, in electronic format to the SdI, PEC or to the e-mail address provided by the passenger.

‍Fill out the form to provide us with all the useful data.

If you need information or are not happy with any aspect of our services, we would be happy to hear your opinion, in order to make your next trip more comfortable.

‍Fill out the form to provide us with all the details.

Yes. There is a dedicated rate for children from 0 to 10 years old on Sicily TPL Lines And on National lines. Sulle Sicily City Lines, on the other hand, children under 4 years old travel free of charge if accompanied by a traveler with a valid and regular travel document.

Yes. Minors under the age of Between 14 and 17 years old they can travel unaccompanied only if they have the authorization issued by the parent/guardian accompanied by a copy of the latter's identity document. Unaccompanied minors will not be allowed to travel without the form completed in its entirety and accompanied by a copy of the parent/guardian's identity document. The crew on board may require the passenger to show a valid identity document.

Download here the authorization to be presented completed in all its fields to the driver. Children under 14, on the other hand, can travel only if accompanied by a parent/guardian.

Yes. On Sicily TPL Lines and on National Lines you can carry, upon payment of the relevant ticket, small live pets (one for each passenger) and weighing no more than 10 kg, compulsorily equipped with a health record, with the exception of guide dogs accompanied by blind passengers for whom the Law of 14 February 1974, n. 37 establishes that “the visually impaired person has the right to be accompanied by his guide dog on his trips on any means of public transport, without having to pay any ticket or surcharge for the animal”.

With the exception of guide dogs for blind passengers, animals must be placed in a special carrier (cm L30 H30 D40) to be placed on the floor, corresponding to the seat purchased for the animal, so as not to hinder the normal passage of other passengers.

On Sicily City Lines: you can carry small and medium-sized dogs free of charge as long as they are equipped with a leash and muzzle in a basket and in adequate hygiene conditions. Even cats and other small pets can travel for free as long as they are in a special carrier.

You can carry free hand luggage with a maximum size of 40x30x15 cm and weighing no more than 5 kg to be placed in the appropriate hat box inside the bus.

You are also entitled to the free transport of an additional piece of luggage with a maximum size of 140 cm (length + depth + width) and weighing not more than 20 kg to be placed in the appropriate luggage compartment; only for the Sicily-Puglia service, two pieces of luggage with a maximum size of 140 cm (length + depth + width) and weighing no more than 12 kg are allowed.

On National Lines we can accept additional luggage, if space is available in the appropriate compartment and upon payment on board of a supplement as per the rates in use by traveling personnel.

Yes.

On Sicily City Lines: scooters can be carried on board buses, as long as they are folded and securely guarded by the passenger for the entire duration of the trip. Bicycles are not allowed to be transported.

On Sicily TPL Lines: scooters and bicycles can be transported free of charge in the luggage compartment of the bus, as long as they are folded. It is also necessary to remove the battery and keep it on board.

On National Lines: scooters and bicycles can be transported in the luggage compartment of the bus, as long as they are folded and upon payment to the on-board staff of a supplement of 15.00 euros. It is also necessary to remove the battery and keep it on board.

No. Shipping of any kind is not allowed.

SAIS Autolinee offers a variety of payment methods for purchasing tickets and subscriptions. The available payment methods are as follows:

Online on the SAIS Autolinee website or app

• Payment cards (Visa, Mastercard, Maestro and American Express)
• Google Pay or Apple Pay
• Satispay
• PayPal
• Sofort
• Mooney
• Electronic wallet (only for registered users)

SAIS Autolinee Customer Service

• Mooney

Authorized resellers

• all channels available and offered by the individual reseller

On board

• cash
• Payment cards (visa, Mastercard, Maestro and American Express) contactless only

On Sicily TPL Lines and National Lines on board of our buses you can find:

• Reclining seats, with armrest and adjustable footrest, extendable laterally to increase the comfort of your trip;
• Air conditioning;
• Free Wi-Fi;
• Power outlets (220 V);
• Toilet;
• Reading lights.

On Sicily TPL Lines, there are no breaks for refreshment. On National Lines there are short scheduled stops for refreshment, which also allow for compliance with the driving and rest times of the crew on board.

Yes. You can connect to on-board Wi-Fi for free by using your travel time to navigate and recharge your devices.

Yes. We want you to be at ease during your trip, so on our buses you can eat and drink with respect for other passengers, taking care to avoid intensely smelling foods and leave your seat as you would like to find it. On the bus you will find waste bins.

Our buses travel on scheduled itineraries and are therefore tied to fixed times, so we ask you to arrive at the bus stop at least 15 minutes before the scheduled departure time. In case of absence at the time of departure, the transport contract will be considered automatically terminated, without any right to a refund of the amount paid.

No. Your ticket is valid only at the reserved stopping points, you are not allowed to get on or off at different stops.

Call our Customer Service at 091 2776999. It will help you get back in possession of your item.

Call our Customer Service at 091 2776999 to find out which reseller is closest to you.

By registering on our site you can:

• consult bus tickets and passes from the personal area

• modify, cancel and/or reprint your bus ticket or pass

• get private promotions

• receive notifications for delays and time changes in real time

• use all payment methods including the electronic wallet

Fill out the form, we will get back to you as soon as possible.